1. Where can it be shipped?
We ship within US and Canada (exceptions do apply). We are unable to ship to a P.O. Box, please provide a street address to ensure timely delivery. Note: We are unable to ship to Hawaii, Alaska, Puerto Rico, Newfoundland, Labrador, Northwest Territory, and overseas due to the high cost of shipping to these locations. For Hawaii and Alaska, please order through Amazon.
2. How long will it take to receive our order?
FedEx Ground sends the majority of shipments. For Canada, Canada Post sends the majority of shipments. We do NOT offer express shipping for any reason. Please allow 4 to 10 working days for delivery dependant on the distance from our distribution center to your door. A tracking number will be sent by email once the order has been processed.
3. What is your Return, Refund Policy?
Return and refund policy can be viewed at http://instantpot.org/support/return-policy/.
4. What is your Warranty Policy?
Warranty policy can be viewed at
5. I lost my manual can I get a replacement?
Please go to the Product section, select your model, click on the ‘Manual Tab’ to download a manual.